To be an effective community professional, you need to walk the talk and use the tools Google is not a search engine, it’s a reputation tracker Sean scored high on search engine results for Microsoft Support after a bad story was on Digg.com Admits there are many buzzwords, yet many forget to look at the bigger picture Rather than focusing on the Techcrunch/Scoble “Shiny Diamond” to develop a social media strategy The 5 P’s of Social Media: People, Places, Process, Platform, Patterns Process is potentially the most important P –but often overlooked There are more smarter people about your product outside of your company It’s good and horrible news that it’s easy to publish. Many fractures due to lack of strategy. Google is the enemy of brand loyalty, if I can find the answer to a question not on your corporate property Most advocates and influencers are not
helping to help a brand, they are helping other users.“Pay it forward” a good model and metaphor how a community works Participation: Impacts to busienss: Customer Service and Support, Sales and Marketing, Innovation and Product Development You can’t own the message and the audience is going to change it on their own Word of Mouth has been a key driver why people buy what they buy, now with access to information through social tools greatly impacts this Engagement is about brand inclusion, making sure people have their voiced involved We’ve all seen ugly babies but never had one. We’ve strong attraction to our own products. Uses a MS open source as a case study Beta is not early enough to get your community involved If you want raving fans, get affinity, talks about Harley Davidson Influencer Framework in Web 1.0: Envision and develop, test and release, and sell and support Suggests that social aspect of employees were only in sell and support aspect, not other areas Sean had an executive champion, Steve Ballmer Social graph: as a business strategy we should think about it as\
Notes from SAP Salon: Social Media and Online Communities
