Web Business by Ken Burbary

2008 Twitter Reflections

As 2008 draws to a close, I took some time to reflect and analyze how I tweet, what I tweet about and who I tweet with. I used a neat little tool called Wordle to create a visual topic cloud.

This topic cloud, which can also be made with Tweetcloud, makes it pretty clear that I spend a lot of time talking about Twitter, the people on Twitter, and saying Thanks. That’s no surprise to me. Every day I’m thanking another member of the community for the advice, knowledge and help that they so generously give. This year wouldn’t have been the same without every single one of you.

Thank you.

I look forward to an even more properous 2009 for each and every one of you.

Happy New Year!

Improve your marketing with the social media halo effect

The volume of social media marketing conversations is at unprecedented levels. The discussion has gone mainstream, and is so loud that it is causing marketers, advertisers and PR professionals to think about social media and start asking questions. One of the most asked questions is:

Should I be engaging in social media to help achieve my business objectives?

Many early adopters, innovative marketers and anointed social media experts will answer unequivocally, YES! And in many cases, they are absolutely right.  However, a business needs to think carefully about this question before deciding how to answer because there are several components of a social media strategy. With this post, I will lay out a simple approach to help you get you started with social media marketing, in a way that will augment your existing interactive marketing efforts with a “Social Media Halo Effect”.

The 4 components of Social Media Marketing

Getting involved in social media, either for a business or personal brand, is not an all or nothing proposition. Much like interactive marketing, as Forrester’s Jeremiah Owyang reminds us, social media marketing comes in several flavors.

• Listening - This is an ongoing exercise to monitor online conversations about specific topics, keywords, or brands. It is the basis for getting started in social media, and can provide ancillary business benefits in other ways, to be outlined further in this post.
• Engagement - Most commonly thought of as the  “talking” part of social media, this can manifest itself as a variety of forms. Everything from responding to blog posts or video posts via comments, or establishing a twitter account to engage in micro interactions with your customers . The most appropriate way to explain engagement is to think of it as being helpful, because as David Armano points out, we live in a world where the little things really do matter.
• Community- This may be appropriate if your brand has identified a customer need that it can fill better than anyone else. However, it’s not all sunshine and apple pie. Building and maintaining a community takes commitment, and hard work. If done well, the results can be more than expected, just ask Cisco.
• Experimentation - New tools, platforms, and services launch daily. Don’t be afraid to try them. Adopt new tactics that work, and shed ones that don’t. Don’t get hung up on small failures. Learn from them and move on. As Valeria Maltoni says, rapid prototyping should be your philosophy.

Start listening to conversations about your brand

Doing this is much easier than you might think. An entire micro-economy has emerged with the rapid growth of social media. There exists many vendors that offer listening tools and conversation monitoring services. Whether you decide to purchase a tool like Radian6, Techrigy’s SM2 or get started with free tools  like Google Blogsearch, Google Alerts or Twitter Search, the point is to start listening. Resist the urge to jump in and start talking. No one likes a loudmouth that only wants to talk about himself.

Dell and Verisign have been listening. So much that they have published case studies on how their social media monitoring has helped. You can download PDF case studies by clicking below:

Dell: Free Range Marketing

Verisign and Voce Communications

The Social Media Halo Effect

Listening needs to be the bedrock of your marketing strategy. In you want to have strong, valuable relationships with your customers and followers, then you need to be a good communicator. And good communicators are the best listeners. Listening to the online conversations about your brand will allow you to:

• Identify the most influential people online that are talking about you
• Identify where the conversations are happening (which sites, which social networks, which forums, etc…)
• Identify unmet customer needs
• Identify, in real-time, key events/issues that effect your brand reputation

The insights and learning that social media monitoring reveal is where the magic happens. This is the halo effect. What you learn by listening can impact many other components of your interactive marketing strategy.

Listening improves your strategy and research activities. You gain new, previously undiscovered, insights into not only your brand but also your competition.

Listening clarifies your content strategies by revealing what content is making an impact and what content should be reworked. It could be content that is delivered on your brand web site, email marketing programs, or online advertising campaigns. There are people having conversations about all of your online efforts, whether you’re listening or not. Why not listen and incorporate the feedback and learning into the content and messaging that you send out?

I touched on this briefly already but it warrants a deeper dive. Listening gives you a competitive edge. It broadens the reach of your competitive radar. You can learn about issues your competition is having with customers and exploit those opportunities to serve unmet needs. It allows a brand to  see/hear/learn about the competition in ways that in the past have been either 1) too expensive to do  2) simply not feasible

Listening can do more. It will also identify your brand ambassadors, influencers, and critics. Tell you where they are having conversations, what those conversations are about, and whether or not they have a positive or negative conversations.

Listening is underrated. And undervalued. I’ve described some but not all of the benefits listening will provide you. It has the potential to improve many of your marketing efforts, not just social media ones.

Don’t fret over figuring out which places you should be participating in social media. Some may be right for you, some may not. However, if there is only one social media step you take, it should be listening.

7 random things ‘meme’

My friends Shannon Paul and Marc Meyer recently tagged me to be the next in line for a blog meme that says I need to outline seven random and/or weird things about myself. This ’7 random things meme’ has been going on for some time, but I’ve successfully avoided it until now. So, at the risk of humilating myself or giving you 7 reasons to never read this blog again, here goes!

1. I’m a Digital pack rat. I collect all forms of digital media. I keep just about every file saved on some form of media, anticipating when I will need it again in the future. I seem to constantly come up with reasons to “need” that email from the last job, installer for the program I don’t use anymore, articles/whitepapers that will come in handy again…….some day. Every so often I will admit defeat and purge, only to start building up my collection again.
2. I’m a closet geek. I like to tinker with technology. Ever since I got my first computer, back in the early/mid 80s, I’ve been taking things apart and putting them back together to better understand how things work. I was an early user of Compuserv, Prodigy, and active on many Bulletin Board Systems. I like to know the “how”.
3. I am an active wrestler. No, not professional WWE style, but with my young kids (3 of them). It’s a tradition that my dad started with me and my brother back when we were young. After Dad got home, we would “roughhouse” a bit and wrestle in the basement. It’s a fond memory of my childhood, and now something my kids enjoy with me. It’s wrestlemania some nights. Not 2 minutes after I get into the door after work and I am bombarded with “Can we play wrestle Daddy?” requests. I. Love. it.  (As I get older and they get bigger, my advantages are quickly diminishing)
4. I remember peoples faces. Always. I see someone I went to school with 20 years ago in a grocery store and recognize them. Someone I worked with 3 jobs ago at a gas station and immediately recall them. Most of the time they do not notice me, but I seem to always recognize them. So chances are, if we meet and I see you again, I’ll be sure to stop and say hi.
5. I was the pickiest eater in the world growing up. As a kid, I definitely lived in a “meat & potatoes” household. There wasn’t much exploring into new cuisines. As a result I was afraid to try new foods. That all changed in my early 20s and I leapt to the other end of the spectrum. I’m now a foodie. I love food. All different kinds of foods. I love to cook with them, experiment and try new combinations and dishes. If I could go back and do it all over again there is a good chance I would have gone to culinary school instead.
6. In college I sold my body (NO, not what you are thinking). I often traveled to another school on weekends to visit my girlfriend (and now wife). However, I was broke and had no car. So I took the bus. I had to get creative with ways to fund my “true love” and pay greyhound. For a semester, until I found a better job, I donated blood plasma for $25 per donation (coincidentally the donation center was located right next to the bus station) to pay for my transportation and food expenses for the weekend. Yuck. Double Yuck.
7. I’m a World War II history nut. I have an insatiable appetite for knowledge on the topic. I have many books and movies covering that genre/era. I’m fascinated by it. I’m the guy that gets excited by the time-life commercials advertising the “never before seen” black-and-white footage of the european or pacific campaigns during WWII, and for a limited time only. Call now! Yeah, that’s me. Hook. Line. Sinker.

Hopefully you haven’t wet yourself or strained a facial muscle from laughing too hard. Now it is time for me to designate some others to take the 7 random things walk of shame.

I tag:

• Adam Cohen
• Stacy Lukas
  
• Blagica Bottigleiro
• Shauna Nicholson
• Warren Sukernek
• Gennefer Snowfield
• Terry Bean

Here are the rules for my fellow bloggers:

• Link your original tagger(s), and list these rules on your blog.
• Share seven facts about yourself in the post – some random, some weird.
• Tag seven people at the end of your post by leaving their names and the links to their blogs.
• Let them know they’ve been tagged by leaving a comment on their blogs and/or Twitter.

Updated: I removed Aaron Strout from the “tagged” list because he had already been tagged, and added Stacy Lukas