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Web Business by Ken Burbary

Digital Marketing, Social Media, Web Technology

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Mine the Gold in Social Media through Conversation Search

January 2nd, 2009 · Comments · Social Media, Twitter

Google has transformed our lives with its uncanny ability to answer the question, “What is X?”.   Enter any term and Google will tell you what it is and/or how it works. If Google’s spiders can find a web page, you can find the content within it using Google Search.

Enter Social Media.

The proliferation of real-time, mass conversation online is something that Google hasn’t done as good a job at keeping up with. Opportunistic individuals have taken advantage of this fact to create specialized conversation search engines. Currently they do the best job of finding “Who is talking about what, and where”.  There are many tools online that do this. Some, like Social Mention and Samepoint scour a large portion of the social media landscape, while others like Twitter Search focus on a single social network. For purposes of this post, I’m going to focus on demonstrating how you can use advanced features Twitter Search that often get overlooked.

Twitter Search

Much like Google search, Twitter search is very straightforward. Enter a term and it will display a results page that shows all mentions of that term, or combination of terms, that are being discussed on Twitter. You can also search by Hashtag to view all Tweets with that tag. These features are only the tip of the iceberg that Twitter Search offers. By clicking the “Advanced Search” link, you’ll see a feature-rich search page that offers.

People Search

Twitter People Search

Is ideal if you:

  • Want to find all tweets from your favorite Twitter personality
  • Want to find all tweets to a particular person
  • Want to find all tweets mentioning a particular person

These methods of searching can be useful if you want to catch up on a particular topic between people, follow all replies directed to someone, or  monitor buzz on a specific person.

Location Search

Twitter Location Search

Ever wonder who else living  or working in your city is on Twitter? Enter your location and select the distance radius. You’ll most likely find other people, in some cases extremely close, near you that you had no idea about. It’s a great way to expand your Twitter network by adding new conections that bring new and different perspectives.

This method of searching can also be useful when attending conferences or other events, and you want to search & find which other Twitter users are near you.

Date Range Search

Twitter Date Search

This is a great way to find that tweet that you loved but didn’t save, or couldn’t easily find because it happened  more than a day or two ago. Often times, you’ll have a conversation with someone and need to go back and reference one of the tweets. The date range search makes it easy. The only thing you need to remember is a rough idea of when the conversation occurred.

Attitude Search

Twitter Attitude Search

Automating sentiment analysis has not yet perfected, even with the best natural language processing technologies on the market. Despite being imperfect, there are insights that can be revealed by experimenting with searches to uncover the positive or negative tones in the key topics. Try both, you may uncover something that really surprises you.

Link Search

Twitter Link Search

This is one of my favorite search options. Remember, one of the primary reasons many people tweet is to share links that interest them, or links they think will be valuable to their network. Shared link tweets are an important way to keep up on news, trending topics, and key blog posts. It’s easy to miss links though, because Twitter conversations happen quickly. And your attention span cannot scale with the noise on Twitter. It’s simply not possible, even with tools like Tweetdeck. So, this search method makes it easy to catchup on what you missed.

Enter the username of the person you want to search for link tweets from and check the “Containing Links” box. You’ll be returned their tweets that only contain links. You can then easily scan the links without having to wade through all the conversation in between them.

adamcohen

You can take this even further, by subscribing to the RSS feed generated for any Twitter Search query. Add the feed URL to your favorite reader, and you will have automated your search. I use this method to keep up on link tweets from key folks I follow Chris Brogan, Jeremiah Owyang, Mack Collier, Aaron Strout and Alan Wolk.

There are surely creative people out there that have invented more sophisticated ways to search twitter conversations, and you’re EXACTLY the people I want to hear from. Please share any power search tips you have!

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  • EXCELLENT post on how robust Twitter search can be in breaking down conversations to get relevant information. Monitoring is an area where many companies are sorely lacking, especially when it comes to social media, and especially when it comes to Twitter.

    Great resource Ken, going to tweet it now.
  • Ken, this is really comprehensive in addressing the advanced facets of Twitter search. I think people will find it very helpful. I would add just a couple of other ways that I use advanced search:
    - Each of the search elements you described can be combined. So as an example, a restaurant could find all tweets for fish with positive attitude within 15 miles of its location.
    - You can really filter broad topics by adding other keywords in the words section ie. Obama and Biden.
    - Although sentiment analysis is rather limited, you can use it as a comparison to gauge popularity within a category, for example how many positive tweets for Black Hawks compared to Red Wings.

    And although it is somewhat off topic, I like to use http://twist.flaptor.com to graph Twitter searches.
  • Thanks for the Twitter search graphing tool tip. I had not seen that one before.
  • Good Morning Ken,
    Some pretty helpful stuff in this post, thanks. The ways and means to monitor the conversation continue to expand, and actually enable all of us, less tech savvy to do that ourselves.
  • Ken, this is one of the best tutorials I've seen yet on more effectively monitoring and mining social-media conversation threads.

    Thanks for putting this together. I'm planning to share this with others.
  • Very much enjoyed this, as I'd only ever used the regular (i.e., non-advanced) Twitter search function. Thanks for the helpful tips.
  • Great post Ken - I never thought to set up RSS feeds for twitter searches - genius. And what a pleasant surprise to go through reading my blog feeds and see my own picture - glad I didn't share any controversial links in there ;)
  • Now Twitter is a powerful tool. Hope we can all use this technology responsibly. For sure this post will be a great help for those who see Twitter as an important tool for their business and other personal needs. Thanks
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