Web Business by Ken Burbary

UPDATE 12/16 @9:32 p.m. Time for a final update about Chris and Jamie. Chris was overwhelmed and grateful for the extremely generous show of support by everyone who contributed. The money was a tremendous help in covering medical and funeral costs. I cannot thank everyone enough for their efforts in helping this family during a [...]

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For several months, social media measurement and analytics pro Chuck Hemann and I have been thinking and talking about the many benefits of social media monitoring, a.k.a. listening to the online voice of your customers. Historically, most of the discussion on this topic centers around using monitoring as a reputation/crisis management tool, but that’s just [...]

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