When the Social Media Monitoring Tools & Solutions Wiki launched a little more than two and half weeks ago, I wasn’t sure what the response from the social media community would be. To say the least, it has been overwhelming. I’m grateful to all the people that volunteered to expand on the original list, and [...]
Social Media Monitoring Wiki Update
August 30th, 2009 · Comments · Monitoring, tools
Tags:social media monitoring·wiki
The Dirty Little Secret of Social Media Monitoring
July 13th, 2009 · Comments · Social Media
Social Media Monitoring (sometimes called social media listening or conversation monitoring) is widely recognized as one of the first social media best practices. It is the first step in getting to know and understand the behavior and needs of an online audience. Most companies that are engaged in this activity have an internal team or [...]
Tags:amber naslund·connie bensen·cymphony·david alston·jimmy rey·listening·nielsen·radian6·sm2·social media monitoring·techrigy
